faq

No, we are unable to deliver to PO Boxes

Please email us at shop@florsheim.co.nz and we will strive to reply to you within 24 hours. If you prefer to speak to someone over the phone, you may call us on +64 9373 4507 between 9am and 5pm Monday-Friday NZST.

Yes you may! Please call +64 9373 4507 and a Florsheim Associate will assist you in placing your order over the phone. Our hours of operation are Monday - Friday 9 am – 5 pm NZST.

Yes you may! When placing your Florsheim order, the first address required is for billing. When entering your billing address, please make sure it is exactly what your credit card or bank currently has on file for you. The second address required is for shipping. Please be sure to include any suite or unit number. If you are shipping to a business, the name of the establishment must be on line 2.

You may cancel any item or your complete order, as long as it has not entered the shipping process stage. Please email
internet.orders@florsheim.co.nz. We will do our best to fulfil your request.

Shopping at Florsheim.co.nz is safe. We have taken every necessary precaution to ensure that the information you provide is safe. Our site is protected by ANZ eGate.

We do not currently have gift cards available in New Zealand.

We accept Visa, American Express, and Master Card. We do not accept cheques, money orders, COD's, or cash. We can only accept Australia/NZ-issued Credit Cards.

Florsheim returns and exchanges must be made within 30 days of receipt. We cannot accept any merchandise back that has visible signs of wear and tear, and items must be returned in the original packaging. To determine if shoes are a correct fit, we recommend trying them on carpeted surfaces to avoid visible wear to the sole.

Any items purchased at a reduced price are eligible for exchange only.

Exchanges: If you wish to exchange your footwear or accessory for a different product, please ship it back to Florsheim Online (Cnr Queen & Shortland Sts, Aukland NZ 1010) together with a returns form indicating the alternate item(s) that you prefer. Please note the new size, colour, or style. Florsheim will pay to reship your exchanged item to you.

Refunds: If you meet the return policy requirements, you will then be credited the amount of the shoes back to the credit card used to make the original purchase. Florsheim Shoe Shops cannot accept returns of merchandise purchased from Florsheim.co.nz.

For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, or whatever means you choose to return your merchandise.

We stand behind our Florsheim footwear within reason. If you received defective merchandise or an incorrect shipment from our website, please contact internet.orders@florsheim.co.nz. If you purchased defective merchandise from a retail store, please contact shop@florsheim.co.nz.

Florsheim Online will strive to process all orders within 3 days of the order being placed. Free Shipping on orders of $100 or more. $15.00 Shipping on orders less than $100.

Orders will be dispatched using the most appropriate service for the individual item, most likely, NZ Couriers (www.nzcouriers.co.nz). Once orders have been shipped, you will receive an email with a unique tracking number for your parcel.

Orders will be delivered within standard business hours and must be signed for. If no one is able to accept delivery, a calling card will be left by the courier service and the consignment will be available from your local post office.

Florsheim Online will make every effort to ensure that all domestic orders are delivered within 5-7 business days, however, cannot be held responsible for shipping delays out of our control.

Florsheim Online is not liable for any damage caused to goods during domestic transit.

We do not currently ship outside of New Zealand. Please refer to your local Florsheim dealer.

The day your Florsheim order departs from our warehouse you will receive an automated email confirmation. This confirmation will include your tracking number. Copy your tracking number to www.nzcouriers.co.nz to view the movement of the package.

We stand behind all of our products. If you feel that you received defective merchandise through our website please email internet.orders@florsheim.co.nz. If you received defective merchandise from a retail store, please email shop@florsheim.co.nz.

Florsheim has one retail store in New Zealand, located in Auckland. We have many stockists around New Zealand, to find your closest store, check out our store locator page.

To find out more on sizing, please click here to view our Size Guide page.

Please email sales@florsheim.co.nz.

Our strategy focuses on everything from our footwear materials, our factory partners, our offices and operations, to our people and communities. We pledge to never pay lip service to the cause, but rather maintain transparency and set concrete goals.

Florsheim products are manufactured in Cambodia, China, India, Mexico and the Dominican Republic. For our products made with leather, we source more than 75% of our product from Leather Working Group (LWG) approved tanneries. This percentage will continue to grow as we move to exclusively source from tanneries that comply with LWG standards. As part of our efforts to use environmentally-preferred materials, we are working to better share information for the materials we use on our websites.

Florsheim is also increasing efforts to source and use environmentally-preferred materials with recycled, organic, or bio-based features and technologies. We have established an environmentally-preferred materials guide with standards based on FDRA best practices and leading certifications. Our current goal is to ensure that at least 25% of all products meet environmentally-preferred material minimums by 2025.

Florsheim works only with suppliers who are transparent about their practices in addition to complying with local laws and regulations. Our Florsheim Responsible Sourcing Program aims to protect and promote sustainable working conditions as well as identify and address modern slavery and human trafficking. You can read more about the program here.

Our current efforts include:
• Sourcing 85-90% Forest Stewardship Council-certified recycled paperboard, soybean-based inks and natural glues in our packaging
• 50% reduction in cardboard waste and 30% reduction in shipping volume
• Completed the Higg Brand & Retail Module (BRM) and set annual sustainability improvements

The Florsheim Chemical Management Policy is informed by AFRIM RSL global standards and voluntary restrictions. We are in the process of phasing out the use of PFAS/PFC-basedwater repellents and antimicrobials odour control. We also plan to incorporate the use of bio-based alternatives using >22% bio-based alternatives to EVA/PU in insoles, midsoles and outsoles.

Part of the Florsheim guarantee is long-lasting shoes, but there are practices that can help extend their life. We’ve updated our Care & Use FAQs to provide guidance to consumers. You’ll find those care recommendations here.