Frequently Asked Questions | Florsheim Shoes Help
Due to the current nationwide lockdown we are not able to process orders. We will advise via digital channels when we are back up and running.
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Do you ship to PO box addresses?

I’d like to speak to a Florsheim representative

May I place an order over the telephone?

May I ship to a different address than my billing address?

What if I want to cancel my order?


Is it safe to use my credit card on your site?

May I order a gift card?

What form of payments are accepted?


How do I return or exchange items purchased online?

What if I receive merchandise that is defective or incorrect?


What is your Shipping Policy?

What about International Shipping?


How do I track an order that I placed on your website?


What is the Florsheim guarantee?

Where is the closest store that carries Florsheim products?

How does the sizing work?

I want to open a wholesale account with Florsheim

Free Shipping on all New Zealand Orders Over $100