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Shipping & Returns

Florsheim Online is confident that you will be happy with your purchase. If for any reason this is not the case, you are able to return your purchase within 30 days of the order date. For any reduced items, you are able to return for exchange only.

The shoes must not show any visible signs of wear and should be returned in the original packaging.

Online purchases are not able to be returned or exchanged in our retail stores.

Florsheim will not take responsibility for returned items not received if registered post is not used.

All returns must be accompanied by a copy of our Returns Form. (click here)
Please address your package to:
Florsheim Online
Cnr Queen & Shortland Sts
Auckland
NZ 1010

The customer is responsible for all associated costs to return items to us (unless faulty).

For exchange, Florsheim Online will not charge for a second delivery.

Refunds will automatically be processed back onto the credit card used to make the original purchase.

Please allow 14 days for exchanges or refunds to be processed.

DEFECTIVE MERCHANDISE / SHIPPING ERRORS
If you believe you have received a faulty item or there has been an error with your shipping, please contact us at internet.orders@florsheim.co.nz.

Domestic Deliveries & Shipping

Florsheim Online will strive to process all orders within 3 days of the order being placed.

Free Shipping on orders of $100.00 or more. $15.00 Shipping on orders less than $100.

Orders will be dispatched using the most appropriate service for the individual item, most likely, NZ Couriers (www.nzcouriers.co.nz). Once orders have been shipped, you will receive an email with a unique tracking number for your parcel.

Orders will be delivered within standard business hours and must be signed for. If no one is able to accept delivery, a calling card with further details will be left by the courier service.

Florsheim Online will make every effort to ensure that all domestic orders are delivered within 5-7 business days, however, cannot be held responsible for shipping delays out of our control.

Florsheim Online is not liable for any damage caused to goods during domestic transit.

FREE SHIPPING ON ALL NEW ZEALAND ORDERS OVER $100